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SachinPrakash reported 2016-02-04T04:56:02Z  · raghavsingh last modified 2016-02-12T08:19:28Z

VA: NullPointerException when exporting image via Remote Desktop


customer request
Dev mattbrumley(*)
QA ranarohitp(*)
Priority Major
Complexity Unknown
Component Visual Analytics
Version 17.0

When I remote desktop into a machine, my graphics information shown in Help > Support Information is:

In Windows Graphics Capabilities:

Double-Buffering: Disabled
Anti-Aliasing: Disabled
Anti-Aliasing Sample Count: 0
Hardware Acceleration: Disabled
 
This causes several issues:
1) I get an NPE when I try to export
2) Once the NPE is fixed, my image has lots of extraneous dots
3) My image has the text inverted
 
#3 also occurs if I generate an ADS chart from grid result  & choose "Save as Image". This problem started in v15 when we upgraded to JOGL 2.
 
4 attachments

Issue #14258

Closed
Fixed
Resolved 2016-02-05T04:58:52Z
 
 
Completion
No due date
Fixed Build 17.0.2-1,18-dev-43
No time estimate

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